All purchases are guaranteed for a period of 12 months, unless stated, from date of delivery. The guarantee excludes faults caused by accident, neglect or misuse.
If your product should fail within this period please see our Faulty of Damaged Goods section.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
FAULTY OR DAMAGED GOODS
In the unlikely event your order is received faulty or damaged please contact us immediately or within 7 days of receipt. You must retain the original packaging for returning your order. Contact us via e-mail, fax or telephone with details of the problem and from where and when the returned parcel can be conveniently collected. Please note that the non-damaged goods returned in anything other than their original packaging will not be covered by our insurance (i.e. we will not be liable for any damage). We will arrange to replace or refund your order, whichever is appropriate.
PO BOX 261
UK Tel: 08450 50 45 83 (local rate)
International: +44 8450 50 45 83